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How to Troubleshoot HP OfficeJet Pro 6978 Printer Error

Updated: May 21, 2021

HP OfficeJet Pro 6978 troubleshooting guide to help you

Learn How to Troubleshoot HP OfficeJet Pro 6978 Printer Error


It's time to troubleshoot HP OfficeJet pro 6978 printer and resolve the frequent error messages that appear. It’s not a tough job to complete the troubleshooting if you select the appropriate troubleshooting guide.

  • To start with HP OfficeJet pro 6978 troubleshooting, you need to analyze what causes the error

  • Then select the appropriate troubleshooting guide

  • If it's a printing error, you can clear the jammed or stuck papers inside the Printer compartment

  • Connect your device to a good speed network. If the network connection is slow, you can print a test page to verify the network settings

  • If you are using a wireless connection, try changing the connection to wired. Use a good quality Ethernet cable to connect your device

  • Align the cartridge properly to the slot. Wipe the cartridge surface to remove the dust or smears that accumulate over the cartridge surface

  • Check if performing a device restart can fix HP OfficeJet pro 6978 printer error

  • If the errors remain, you can try replacing the device with a new one. Checking the device reviews can help to find the best and compatible HP printer model to use

  • Make sure that no external software or malware affect the device performance

  • HP print and scan doctor tools can help to fix the frequent error messages that appear. Install HP print and scan doctor software visiting the appropriate portal

If the error is resolved, start printing a test document to verify the print settings


If you require any help to execute HP OfficeJet Pro 6978 troubleshooting, talk to our team of network support. You can wait after dialing the customer support number +1-850-761-8950 or visit www.123.hp.com/setup

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