Troubleshoot Printer Setup Issues via 123.hp.com/setup

Troubleshoot Printer Setup Issues

• Do you end up with issues and errors as you proceed with 123.hp.com/setup. Tips and tricks are many to resolve it.

• Check if you can download the troubleshooting manual visiting the compatible webpage 123.hp.com.

Printing Error

• If it is a printing error, clear the stuck jobs inside your printer.

• Validate and verify the printer settings.

• If you are using the mobile printing feature, check the compatibility of mobile printing apps.

• Verify the Print settings before printing.

Software Error

• Validate and verify the software version.

• If the version is not compatible, uninstall and proceed with the installation.

• Always provide the valid version and printer name visiting the software and driver download tab.

Network Issues

• Print a network test page, if you end up receiving network issues. Do not use wrong credentials for your network.

• Disconnect the device from the existing connection and try selecting an alternate connection.

• Printer offline- Do not allow your printer to go offline. In case if you receive an offline error message, use the print and scan doctor tool to run a quick scan. Click on the Fix Printing and Fix scanning option to run the tool.

• Manual reset- Disconnect the cables connected. Switch of the device and connect it back after a while. If performing an automatic reset is your choice, check if the compatible settings are available.

• Check the hardware connected- Do not use the wrong port to connect the hardware. It’s always recommended using good quality cables to use with HP.

• Scan your device- Use the compatible HP printer scan tools and its better to remove the external software installed on your Printer.

To get an idea of 123.hp.com/setup issues and the troubleshooting guide, use the Printer support number. Dail the number +1-850-761-8950 and wait for the agents to respond.

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