Troubleshoot Printer Setup Issues
Do you end up with issues and errors as you proceed with 123.hp.com/setup. Tips and tricks are many to resolve it.
Check if you can download the troubleshooting manual visiting the compatible webpage 123.hp.com.
Printing Error
If it is a printing error, clear the stuck jobs inside your printer.
Validate and verify the printer settings.
If you are using the mobile printing feature, check the compatibility of mobile printing apps.
Verify the Print settings before printing.
Software Error
Validate and verify the software version.
If the version is not compatible, uninstall and proceed with the installation.
Always provide the valid version and printer name visiting the software and driver download tab.
Network Issues
Print a network test page, if you end up receiving network issues. Do not use wrong credentials for your network.
Disconnect the device from the existing connection and try selecting an alternate connection.
Printer offline- Do not allow your printer to go offline. In case if you receive an offline error message, use the print and scan doctor tool to run a quick scan. Click on the Fix Printing and Fix scanning option to run the tool.
Manual reset- Disconnect the cables connected. Switch of the device and connect it back after a while. If performing an automatic reset is your choice, check if the compatible settings are available.
Check the hardware connected- Do not use the wrong port to connect the hardware. It’s always recommended using good quality cables to use with HP.
Scan your device- Use the compatible HP printer scan tools and its better to remove the external software installed on your Printer.
To get an idea of 123.hp.com/setup issues and the troubleshooting guide, use the Printer support number. Dail the number +1-850-761-8950 and wait for the agents to respond.